Personal care
Assessed assistance with washing, dressing, toileting, continence care and eating, protecting dignity and helping people do as much as possible for themselves.
Hospital · Community · Home
Safer transitions.
Support at home.
Home care and reablement support for older people returning home after illness, a fall or a hospital stay.
Our proposed service combines personal care, prescribed medicines support and practical reablement to community therapy plans, supporting home-first discharge and Discharge to Assess.
Getting out of hospital is not the same as getting safely home.Personal care · Recovery · Independence
Why WATTOLL
Connecting discharge with support at home.
A safe discharge depends on the right support being ready at home. Older people and families need clear plans, reliable visits and confidence about who to contact.
WATTOLL aims to offer NHS and local authority commissioners additional home-care capacity, connecting agreed discharge arrangements with practical support for recovery and independence.
The person’s goals guide every stage of support.
Our proposed services
Personal care.
Recovery-focused support.
Personalised support in people’s own homes, with clear responsibilities and care plans that reflect what matters to each person.
Prescribed medicines support
Reminders, assistance and administration of prescribed tablets or liquids, delivered by trained, competent staff according to agreed care plans and recorded directions.
Reablement support
Help with daily living activities, mobility and agreed exercises. Community therapists retain responsibility for assessment, rehabilitation plans and clinical review.
Across the transition
Clear handovers. Reliable support. Planned reviews.
Agree the support
Confirm immediate care needs, goals, risks and responsibilities with the person and relevant teams before accepting a care package.
Put the plan into practice
Coordinate the handover and agreed home visits, provide planned support and escalate changing needs to the appropriate professional.
Review progress together
Document progress towards agreed goals, inform professional reviews and plan reduced support or onward care as needs change.
Our intended impact
Better recovery for people.
Useful capacity for commissioners.
Safe and timely discharge
Aim to address delays linked to home-care availability once a person is ready to leave hospital.
Recovery and independence
Support daily living skills and confidence, working towards each person’s best attainable independence.
Continuity after discharge
Use clear handovers, reliable visits and timely escalation to help prevent avoidable breakdown in care.
Evidence for care reviews
Record progress and changing needs to inform reviews of ongoing support with the responsible teams.
These are intended benefits, not demonstrated results. Commissioned services would agree measures such as visit reliability, response times and progress towards personal goals.
Experience behind the service
Grounded in NHS experience.
Focused on independence.
The WATTOLL Team
WATTOLL is a team effort, drawing on leadership experience in NHS nursing, transitional care, discharge planning, Discharge to Assess (D2A) and community therapy liaison.
Our proposed service brings together care workers, operational management and coordination with community teams. At launch, nursing treatment and prescribing will remain with GPs, District Nursing Teams and other responsible providers.
We put the person, their relationships and what matters to them at the centre of every transition.
SWANSIST Ltd t/a WATTOLLFor commissioners and delivery partners
Discuss your home-care and discharge needs.
We welcome NHS, local authority and provider enquiries about domiciliary care, post-discharge support and reablement delivery alongside community therapy services.
Explore commissioning or a pilot
Share your locality, referral needs and required capacity so we can discuss a realistic service offer.
Email the WATTOLL Teamwattollcare@outlook.comA few useful answers
Starting the conversation
Who will WATTOLL support?
Older adults needing personal care and recovery support at home, particularly following hospital discharge, illness or a fall. Care packages will depend on assessed needs and available staffing.
How could commissioning work?
An initial discussion can define geography, referral arrangements, staffing, response expectations and outcome measures. Delivery is subject to CQC registration, suitable capacity and an agreed contract.
Is WATTOLL providing care now?
WATTOLL is developing its service and welcomes enquiries. Regulated care will begin only after the necessary CQC registration. This is not an urgent-care service; availability must be confirmed directly.